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Frequently Asked Questions

 

  1. Where do I set username and password for WinRoam when I connect to my desktop PC?

  2. Why did I fail to log in using my desktop's default username?

  3. Why did I fail to log in using a new user account?

  4. Does WinRoam run on Windows Mobile 2003 devices?

  5. Do I need to install the Microsoft High Encryption pack for Windows Mobile 2003 PDAs in order to use WinRoam?

  6. WinRoam desktop program looks for MSVCRTD.DLL and does not run. What should I do?

  7. Upgrading WinRoam from an older version

 

 

   Where do I set username and password for WinRoam when I connect to my desktop PC?

When you connect to your desktop PC from your device, WinRoam prompts for a username and password. Those are the same information you enter when you log in to your desktop Windows PC. If you do not have a user account on your desktop, you need to create an account using Control Panel->User Accounts.

   Why did I fail to log in using my desktop's default username?

Windows 2000/XP requires a password for the user account when you log in remotely, as in the case when you connect from your device using WinRoam. Often, Windows default account does not have a password. To solve this problem, go to Windows Control Panel->User Accounts to create a password for the username you use.

    Why did I fail to log in using a new user account?

You must log in to your newly created user account from the console at least once before using WinRoam to connect. Windows creates appropriate profile information and folders for a new user when you log in for the first time. WinRoam relies on such information when connecting to the desktop.

    Does WinRoam run on Windows Mobile 2003 devices?

WinRoam version 1.1.0 is compatible with Pocket PC 2000/2002 and Windows Mobile 2003. If you have installed an older version, you need to upgrade to the v1.1.0 WinRoam.

    Do I need to install the Microsoft High Encryption pack for Windows Mobile 2003 PDAs in order to use WinRoam?

 

         No, you do not need to.

         Windows Mobile 2003 operating system includes the high encryption pack.

 

   Missing MSVCRTD.DLL and WinRoam server does not run.

MSVCRTD.DLL is a Microsoft Visual C++ runtime library that the program uses. This .dll is installed when you install a number of Microsoft applications on your PC, but from time to time, we do find machines that do not have this file (version 1.0.2 will come with this .dll).

You may download it from here and place in your Windows system folder (e.g., C:\windows\system32 for Windows XP), then start WinRoam Desktop from the Start menu again.

                  Download MSVCRTD.DLL

Another place to find information and download this library is at:

http://support.microsoft.com/default.aspx?scid=/servicedesks/fileversion/dllinfo.asp&fp=1

You may fill in the file name field with "MSVCRTD.DLL" and then click "Submit". 

 

If you use WinRoam 1.0.2 or newer versions, MSVCRTD.DLL is included in the setup file.

   Upgrading WinRoam from an older version

To upgrade from an existing version to a new version of WinRoam:

  1. Remove the existing version of WinRoam on your desktop computer using Add/Remove Programs from the Control Panel.

  2. Remove WinRoam from your device. Exit from WinRoam if it is running.  Go to Settings->System tab->Remove Programs. Select "L.S. Technology WinRoam" and click "Remove".

  3. Place your Pocket PC device is in its cradle and connected to your desktop via ActiveSync.

  4. Download the new WinRoam setup file, e.g., WinRoamSetup.exe, to your desktop computer.

  5. Run WinRoamSetup.exe and follow on-screen instructions to install on both desktop and device.

  6. WinRoam server should be running after the installation is completed.

  7. Start WinRoam on your Pocket PC.

  8. If you are upgrading from WinRoam 1.0.2 to 1.1.x and you have purchased an end user license for WinRoam, your username/code are valid for the new version of WinRoam. Use the WinRoam menu Help->Register to register for the new version.

 

Free upgrade for users of WinRoam 1.0.1 -

        The registration code generation from version 1.0.1 to 1.0.2 (and newer) has been changed. You need to request a new registration code in order to use WinRoam 1.0.2 and newer if you have purchased a user license for 1.0.1. There is no additional cost in getting the new code as we do not charge for minor release upgrades. Please email us to request your new code.

 

 

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Copyright 2003, L. S. Technology, Inc.. All rights reserved.

WinRoam is a trademark of L. S. Technology, Inc.
Last modified: 09/11/07.